HELPDESK

Kosova Information Technology sha implemented InvGate solution for Help Desk and Asset Management System for KPC, a globally recognized application for incident management.

Help Desk System implemented the following functionalities:

  • Ticket Management (including e-mail to ticket)
  • Survey – Customizable
  • Remote Control
  • Customized reports
  • Permissions control on administrator level (including group permissions)
  • Self-service portal
  • Multilanguage Support
  • Single Sign-On – SSO (Integrated windows authentication)

Asset Management System implemented the following functionalities:

  • Real Asset Management – automatically detect assets in LAN (computer hardware characteristics, installed software and additional equipment.
  • Asset Inventory (Hardware/Software) – Automatically Detect Desktops, Laptops, and Servers
  • Hardware and Software Detection, including changes, Asset Service History
  • Suppliers Catalog, Hardware Catalog
  • Software License Management
  • Asset inventory reports
  • Asset Tracking

Project Details

Features

Ticket Management

Customized reports

Suppliers Catalog, Hardware Catalog

Asset inventory reports

Technical Information

Services

  • Configuration and testing
  • Procurement
  • Installation

Client

Kosovo Prosecutorial Council, Secretariat

Time Period

Oct 2018 – Nov 2018

Kosovo

Get in touch with us:

info@kit-ks.com

+383 49 237 860

Address

UÇK St., Nr. 118, near the “Hivzi Sylejmani” library, Prishtinë, Kosovo

Albania

Get in touch with us:

salesalbania@kit-ks.com

+355 69 601 2384
+355 67 700 1007

Address

TIRANA, Bajram Curri Boulevard, ETC Center